Pro Experience Manager

The Home Depot

Woodbury, United States
Base: $50,000 - $67,500; bonus/equity: not specifi...
Pro customer experience
Store operational processes
Customer service standards
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role executes strategies to ensure efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete.
  • Key responsibilities include managing the Pro area, validating orders, resolving customer concerns, coaching associates, and ensuring adherence to safety procedures.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $50,000 - $67,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Customer service standards
  • Inventory on-shelf availability
  • Order accuracy and completion
  • Safe opening and closing

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Partner with Store Leaders

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter