Analyst Sr, Customer Service - Billing

Southern Company

Atlanta, GA, United States
Not specified; annual incentive awards available; ...
On-site
Advanced excel proficiency required
Experience with complex billing rates
Customer service and collections support
The Southern Company is seeking a Senior Analyst for Customer Service - Billing at their Georgia Power Corporate office in Atlanta. The role involves ensuring accurate billing for various services, conducting audits, resolving disputes, and supporting collections, requiring strong analytical skills and experience in complex billing processes

Job Summary

  • The Billing Analyst ensures timely and accurate billing for Georgia Power's Lighting and Smart Services Business Unit while conducting periodic audits.
  • This role requires extensive knowledge of CSS systems and advanced desktop applications to resolve customer disputes and support the collections process.
  • Southern Company offers a comprehensive total rewards strategy including competitive base salary, annual incentives, and health benefits designed to support employee well-being.

Matching Summary

Match Score: 85

The Southern Company is seeking a Senior Analyst for Customer Service - Billing at their Georgia Power Corporate office in Atlanta. The role involves ensuring accurate billing for various services, conducting audits, resolving disputes, and supporting collections, requiring strong analytical skills and experience in complex billing processes.

Salary

Not specified; Annual incentive awards available; Comprehensive health, welfare, and retirement benefits included

Skills & Requirements

Must-have

  • Advanced Excel proficiency required
  • Experience with complex billing rates
  • Customer service and collections support
  • Knowledge of CSS billing applications
  • Ability to work in office environment

Nice-to-have

  • Strong interpersonal and organizational skills
  • Technical aptitude and innovation
  • Relationship building at all levels
  • Working knowledge of electric tariffs
  • Proactive communication for customer value

Key Requirements

  • Bachelor's Degree preferred
  • Demonstrated technical expertise in billing
  • Extensive CSS knowledge required

Work Rights

Not specified

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