Lead Qual/m&p Process

AT&T

Dallas, Texas, USA
Base: $118,800.00 - $178,200.00; bonus/equity: not...
Process analysis and improvement
Quality assurance methodologies
Root cause analysis
Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices

Job Summary

  • Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.
  • Leads redesign of business customer experience fiber service delivery through AI, automation, and data-driven insights.
  • Joining our team comes with amazing perks and benefits including Medical/Dental/Vision coverage, 401(k) plan, and tuition reimbursement.

Matching Summary

Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.

Salary

Base: $118,800.00 - $178,200.00; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), Tuition reimbursement, PTO, Paid Parental Leave, etc.

Skills & Requirements

Must-have

  • Process analysis and improvement
  • Quality assurance methodologies
  • Root cause analysis
  • Performance data analysis
  • Cross-functional team collaboration
  • AI technologies expertise

Nice-to-have

  • Strategic autonomy
  • Influencing executive decisions
  • Mentoring and training staff
  • Long-term organizational planning
  • Creative problem-solving

Key Requirements

  • Bachelor's degree (BS/BA) desired
  • 5+ years of related experience
  • Certification required in some areas

Work Rights

Not specified

Tailored Resume

Cover Letter