Ensure an exceptional customer experience by swiftly and accurately responding to and resolving all customer requests and queries across multiple communication channels
Job Summary
Ensure an exceptional customer experience by swiftly and accurately responding to and resolving all customer requests and queries across multiple communication channels.
You will be responsible for resolving complex and challenging situations from all customer groups including individual, corporate, and intermediaries without the need to refer the customer on.
Bupa is a Level 2 Disability Confident Employer that champions diversity and offers reasonable adjustments during recruitment to support all applicants.
Matching Summary
Ensure an exceptional customer experience by swiftly and accurately responding to and resolving all customer requests and queries across multiple communication channels.
Skills & Requirements
Must-have
Customer service in contact centre
Handling complex customer queries
Knowledge of Bupa Global products
Managing membership changes
Complaint resolution
Multi-channel customer communication
Nice-to-have
Excellent interpersonal skills
Strong problem solving and prioritization
Ability to influence and communicate clearly
Experience in financial services
Customer experience improvement mindset
Challenging fraudulent information
Key Requirements
Background in global health insurance or related financial services
Experience in complex customer facing contact centre roles
Track record of achieving productivity and quality targets