As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service and the relationship with customers/aircraft manufacturers
Job Summary
As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service and the relationship with customers/aircraft manufacturers.
You will collaborate with technical, legal, business and finance teams to develop strategies and deliver solutions, ensuring customer satisfaction and product reliability.
This position offers the opportunity to influence product improvements impacting safety, durability, reliability, or maintenance costs within a leading aerospace innovation company.
Matching Summary
As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service and the relationship with customers/aircraft manufacturers.
Skills & Requirements
Must-have
Manage product performance in service
Customer and aircraft manufacturer relations
Optimize operating costs
Represent the voice of the customer
In-service technical campaigns
Nice-to-have
Develop new business models
International team collaboration
Hybrid work environment
Key Requirements
Bachelor degree with 8 years' experience
Master degree with 6 years' experience
Experience in Customer Engineering or Project Engineering