Customer Success Operations & Program Specialist

Genfinity

On-site
Customer engagement platform admin hygiene
Project plan administrative aspects
Cross-functional systems and integrations
Provide the essential operational backbone for post-sales customer programs, focusing on execution, maintenance, and administrative reporting

Job Summary

  • Provide the essential operational backbone for post-sales customer programs, focusing on execution, maintenance, and administrative reporting.
  • Manage day-to-day administrative aspects of project plans, including backlog grooming and ticket conversion.
  • Generate and distribute mission-critical reporting through documented SOPs, ensuring data integrity and hygiene.

Matching Summary

Provide the essential operational backbone for post-sales customer programs, focusing on execution, maintenance, and administrative reporting.

Skills & Requirements

Must-have

  • Customer Engagement Platform admin hygiene
  • Project plan administrative aspects
  • Cross-functional systems and integrations
  • Mission-critical reporting generation
  • Customer Journey and Risk execution support
  • Team enablement and communications coordination
  • Operational Source of Truth maintenance

Nice-to-have

  • Proficiency in Jira
  • Strong data literacy
  • High attention to detail
  • Excellent written communication
  • Operational mindset
  • Self-driven problem solver
  • Strong sense of ownership

Key Requirements

  • 3-5 years industry experience
  • Proficiency in Project Management tools (Jira)
  • Strong data literacy and technical hygiene in Excel/Sheets
  • High attention to detail for Quality Assurance
  • Excellent written communication skills
  • Operational mindset
  • Self-driven problem solver
  • Strong sense of ownership

Work Rights

Not specified

Tailored Resume

Cover Letter