Senior Business Process Manager – Global Customer Support

Roche Holding AG

Sant Cugat del Vallès, Spain
**
Bpmn 2.0 process modeling expertise
7+ years professional experience required
3+ years in business process management
** Roche Holding AG is seeking a Senior Business Process Manager for their Global Customer Support team in Sant Cugat del Vallès, Spain. The role focuses on enhancing operational efficiency and customer satisfaction through process management, automation, and stakeholder engagement, while fostering a culture of continuous improvement within a supportive and inclusive company environment. **

Job Summary

  • This senior role focuses on enhancing operational efficiency while maintaining customer satisfaction and ensuring compliance with high industry standards.
  • You will systematically evaluate service business processes for automation potential and define use cases for AI-assisted process automation.
  • The position requires leading mid to large-scale strategic transformation projects with significant organizational impact while managing budgets and timelines.

Matching Summary

Match Score: 75

** Roche Holding AG is seeking a Senior Business Process Manager for their Global Customer Support team in Sant Cugat del Vallès, Spain. The role focuses on enhancing operational efficiency and customer satisfaction through process management, automation, and stakeholder engagement, while fostering a culture of continuous improvement within a supportive and inclusive company environment. **

Skills & Requirements

Must-have

  • BPMN 2.0 process modeling expertise
  • 7+ years professional experience required
  • 3+ years in Business Process Management
  • Global stakeholder management skills
  • Service environment background required

Nice-to-have

  • AI literacy training capabilities
  • Agile/SAFe framework knowledge
  • Process mining tool proficiency
  • ITIL or ISO 9001 standards knowledge
  • Medical technology regulatory awareness

Key Requirements

  • Master's degree preferred in Business Administration or Engineering
  • Minimum 7 years total professional experience
  • Certifications like CBPP, OCEB, PMP, or PRINCE2 desirable
  • Experience with ADONIS, Signavio, or Celonis tools
  • Fluent English communication at all levels

Work Rights

Not specified

Tailored Resume

Cover Letter