An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, flexibility to work from home to support work/life balance, and comprehensive learning and development opportunities.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
investigating gathering information and evidence
managing inbound and outbound calls
liability assessment process
proactively manage claim determinations
Return to Work Act
problem solve and make informed decisions
Nice-to-have
foster a learning culture
celebrates diversity and inclusion
support work/life balance
collaborative team culture
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in a similar role within worker’s compensation or insurance
Previous experience within a legal environment would also be advantageous