Staff Machine Learning Engineer - Community Support Engineering
Airbnb
Remote, US
Base: $204,000—$255,000 usd; bonus/equity: not spe...
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Generative ai technologies
Llm fine-tuning and optimization
Rag/search
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Airbnb is seeking a Staff Machine Learning Engineer for its Community Support Engineering team, primarily focusing on leveraging AI and ML technologies to enhance customer service experiences. This remote position requires significant experience in ML engineering and offers competitive compensation and a commitment to inclusivity.
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Job Summary
The Community Support Products (CSP) Machine Learning team drives CSxAI initiatives by adopting Generative AI technologies to enable an intelligent, scalable and exceptional service experience.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you’ll tackle are in their early conceptual stages, offering the opportunity to shape ideas from inception to production.
Matching Summary
Match Score: 75
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Airbnb is seeking a Staff Machine Learning Engineer for its Community Support Engineering team, primarily focusing on leveraging AI and ML technologies to enhance customer service experiences. This remote position requires significant experience in ML engineering and offers competitive compensation and a commitment to inclusivity.
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Salary
Base: $204,000—$255,000 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Generative AI technologies
LLM fine-tuning and optimization
RAG/Search
LLM evaluation and testing automation
feedback-based learning
guardrail development
Nice-to-have
state of the art AI practice
visionary concepts into impactful realities
personalized, easy-to-use, proactive customer service
Key Requirements
PhD/Master’s degree, preferably in CS, or equivalent experience
6/9+ years of ML engineering experience
ownership responsibility over large-scale software systems
Experience with LLM driven chatbot and Agentic AI products