Staff Planning Analyst

Beneva Insurance

Quebec, CA
On-site
Forecast call volumes
Manage contact center capacity
Analyze performance indicators
Beneva Insurance is seeking a Staff Planning Analyst to enhance their customer contact center's performance through effective resource planning and analysis. The ideal candidate will have a background in mathematics or a related field, experience in workforce planning, and proficiency in relevant software, particularly in Excel

Job Summary

  • Contribute to business objectives by maximizing customer contact center performance through various analyses and projects to support efficient resource planning.
  • Perform long-term resource planning for all call center operations based on call volume forecasts and marketing activities.
  • Develop, track, and analyze key performance indicators for workforce planning and conduct detailed analyses.

Matching Summary

Match Score: 85

Beneva Insurance is seeking a Staff Planning Analyst to enhance their customer contact center's performance through effective resource planning and analysis. The ideal candidate will have a background in mathematics or a related field, experience in workforce planning, and proficiency in relevant software, particularly in Excel.

Skills & Requirements

Must-have

  • Forecast call volumes
  • Manage contact center capacity
  • Analyze performance indicators
  • Optimize resource utilization
  • Communicate with stakeholders

Nice-to-have

  • Improve call center performance
  • Develop simulations for optimization
  • Support workforce planning team

Key Requirements

  • Bachelor's degree in Mathematics or relevant field
  • Minimum 5 years of relevant experience
  • Proficiency in Excel (advanced functions)
  • Knowledge of IEX or similar workforce planning software

Work Rights

Not specified

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