Associate, Payroll Client Services - Sat- Wed - Amer

RemoteOtter

Remote
$19,650—$44,200 usd pm
Fully remote
Payroll customer service experience
Robust payroll knowledge
Advanced jurisdictional knowledge
RemoteOtter is seeking an Associate for their Payroll Client Services team to support payroll inquiries from Saturday to Wednesday in a fully remote setting. The ideal candidate will have payroll customer service experience, strong communication skills, and a dedication to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

RemoteOtter is seeking an Associate for their Payroll Client Services team to support payroll inquiries from Saturday to Wednesday in a fully remote setting. The ideal candidate will have payroll customer service experience, strong communication skills, and a dedication to customer satisfaction.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust payroll knowledge
  • advanced jurisdictional knowledge
  • customer expectation exceeding
  • Zendesk, Slack, Notion experience
  • collaborative team environment
  • continuous learning in payroll

Nice-to-have

  • innovative company culture
  • global impact on future of work
  • cross-functional team collaboration

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter