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Four Seasons Hotels & Resorts is seeking a Guest Relations Manager for their location in Hangzhou, China. The role involves managing front desk staff, ensuring exceptional guest experiences, and handling customer complaints, requiring strong interpersonal and leadership skills.
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Job Summary
Manages the staff at the Front Desk, including interviewing, training, scheduling, performance evaluations, and discipline.
Coordinates arrivals, departures, and billing, resolves discrepancies with Housekeeping, and ensures proper handling of special attention guests.
Resolves customer complaints, handles guest interactions with professionalism, and responds to guest requests accurately and in a timely manner.
Matching Summary
Match Score: 75
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Four Seasons Hotels & Resorts is seeking a Guest Relations Manager for their location in Hangzhou, China. The role involves managing front desk staff, ensuring exceptional guest experiences, and handling customer complaints, requiring strong interpersonal and leadership skills.
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Skills & Requirements
Must-have
Front desk operations management
Guest satisfaction and well-being
Customer complaint resolution
Handling guest inquiries
Night audit procedures
Nice-to-have
Genuine heart and luxury service
Creating lasting impressions
Connecting with people and world
Key Requirements
Minimum two years in current role or four years' experience in front desk operations in a senior position