Staff Reliability Engineer - Performance (escalations Engineering)

ServiceNow

Orlando, United States
On-site
Diagnose entire technology stack
Performance tuning web-based applications
Object oriented code (java preferred)
ServiceNow is seeking a Staff Reliability Engineer - Performance (Escalations Engineering) to enhance customer satisfaction by resolving complex technical issues. The role demands a proactive approach to troubleshooting across the technology stack and requires significant experience in customer support or technical services

Job Summary

  • Drive successful closure of complex technical issues via collaboration with cross functional teams across the company whilst delivering the highest degree of customer satisfaction.
  • The Account Escalation Engineer (AEE) role is an opportunity to join this highly innovative organisation in a senior position within the Customer Support division.
  • We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the back-end, to determine where to start troubleshooting an issue.

Matching Summary

Match Score: 85

ServiceNow is seeking a Staff Reliability Engineer - Performance (Escalations Engineering) to enhance customer satisfaction by resolving complex technical issues. The role demands a proactive approach to troubleshooting across the technology stack and requires significant experience in customer support or technical services.

Skills & Requirements

Must-have

  • Diagnose entire technology stack
  • Performance Tuning web-based applications
  • Object Oriented code (Java preferred)
  • J2EE application server experience
  • Dynamic HTML components experience
  • Scripting languages (JavaScript, Python, Perl)
  • Relational Database technologies
  • TCP/IP and networking troubleshooting

Nice-to-have

  • Leveraging AI into work processes
  • Customer-facing and presentation skills
  • Trusted advisor role
  • ServiceNow Architecture experience
  • Cloud/SaaS software knowledge
  • SQL performance tuning
  • Linux/Unix or Windows Server administration

Key Requirements

  • Experience leveraging AI
  • Full technical ownership of issues
  • Interpret technical data and resolve bottlenecks
  • Experience writing or debugging Object Oriented code
  • Experience with J2EE application server
  • Experience with dynamic HTML components
  • Experience in scripting languages
  • Development experience in client and server-side JavaScript or Java
  • Working knowledge in Relational Database technologies
  • Fundamental TCP/IP knowledge
  • Experience installing/implementing/maintaining LDAP/Active Directory or SSO
  • Experience with Email Infrastructure
  • Experience with Web Services (SOAP, REST)
  • Experience with Data Extraction Technologies
  • Experience with bi-directional, automated integration

Work Rights

Not specified

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