Cust Srvc Acct Rep Assoc

AEP

Base: $54,063 - $93,188 annually; bonus/equity: no...
Not specified (may require onsite investigations)
Current valid driver's license required
Proficiency in microsoft office products
Willingness to work in various weather conditions
AEP is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers. The ideal candidate should possess strong communication and problem-solving skills, with a willingness to learn and engage with the community

Job Summary

  • This position serves as the primary field customer relations resource for residential and commercial customers in an assigned territory.
  • Incumbents are responsible for providing billing explanations, tariff analysis, and promoting company energy efficiency programs to meet customer needs.
  • AEP offers a competitive compensation package ranging from $54,063 to $93,188 annually along with a comprehensive benefits package.

Matching Summary

Match Score: 75

AEP is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers. The ideal candidate should possess strong communication and problem-solving skills, with a willingness to learn and engage with the community.

Salary

Base: $54,063 - $93,188 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • Current valid driver's license required
  • Proficiency in Microsoft Office products
  • Willingness to work in various weather conditions
  • Knowledge of electrical distribution operations
  • Strong oral and written communication skills

Nice-to-have

  • Proactive promotion of energy efficiency programs
  • Community involvement and relationship building
  • Ability to facilitate special projects
  • Experience with high bill complaint analysis
  • Participation in trade shows and seminars

Key Requirements

  • Bachelor degree or equivalent experience in Business, Engineering, or Marketing
  • Minimum 2-8 years customer contact experience depending on level
  • Working knowledge of field activities related to electrical distribution
  • Certified Energy Manager (CEM) certification preferred for Senior role

Work Rights

Not specified

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