Flexible work (at least 50% of the time in-office or in the field per quarter)
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml or data-driven product experience
Workday is seeking a Specialized Customer Success Manager for Talent AI to enhance customer engagement and success in AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer-facing roles within software or SaaS environments, particularly in Talent Acquisition and AI/ML solutions
Job Summary
This role is part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
The position requires collaborating with the Workday account team as a specialized overlay to influence retention, advocacy, and expansion.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or in the field.
Matching Summary
Match Score: 85
Workday is seeking a Specialized Customer Success Manager for Talent AI to enhance customer engagement and success in AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer-facing roles within software or SaaS environments, particularly in Talent Acquisition and AI/ML solutions.
Salary
Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan or commission; Annual refresh stock grants included
Skills & Requirements
Must-have
3+ years customer-facing services experience
2+ years Talent Acquisition or HR domain expertise
1+ years AI/ML or data-driven product experience
Strategic customer engagement management
Executive stakeholder relationship building
Nice-to-have
Sun-drenched optimism and drive
Experience in incubating environments
Ability to translate complex AI concepts
Curious minds and courageous collaborators
Strong verbal and written communication skills
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 15%
Experience in complex software or SaaS environment