Guest Service Representative

BMW of South Austin

Atlanta, Georgia, US
Guest services procedures
Answers incoming phone calls
Manages desk and log books
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, manages various logs, and reconciles data entry with dealership software.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, helps maintain a clean and comfortable environment, and provides new hire Customer Management training when requested.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answers incoming phone calls
  • Manages desk and log books
  • Tracks and filters incoming calls
  • Communicates with Guest Services Manager
  • Maintains CSI standards
  • Provides refreshments to guests

Nice-to-have

  • Warm, positive and happy environment
  • Clean and comfortable environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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