This role drives service excellence across all EMEA security posts by managing performance reporting, identifying improvements, and ensuring accountability
Job Summary
This role drives service excellence across all EMEA security posts by managing performance reporting, identifying improvements, and ensuring accountability.
The candidate will monitor, analyze, and enhance KPI outcomes to achieve consistent 100% scores, directly impacting service quality, client satisfaction, and financial performance.
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for our clients.
Matching Summary
This role drives service excellence across all EMEA security posts by managing performance reporting, identifying improvements, and ensuring accountability.
Skills & Requirements
Must-have
Performance management experience
Operations analysis experience
Service delivery experience
KPI tracking and SLA management
Data analysis and trend identification
Microsoft Excel and PowerPoint proficiency
English fluency
Nice-to-have
Data visualization tools
Familiarity with JLL systems
Additional European languages
Influencing stakeholders across cultures
Professional, stimulating, and challenging environment
Key Requirements
9 months contract
Experience in facilities management or similar service-led industry
Advanced proficiency in Microsoft Excel, PowerPoint