Customer Service Representative (Call Center) | Contract
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
Singapore, Singapore
Minimum o level education
At least 1 year call center experience
Able to multi-task in fast-paced environment
This role involves providing first-level helpdesk support by responding to public-facing hotline calls
Job Summary
This role involves providing first-level helpdesk support by responding to public-facing hotline calls.
The successful candidate must be able to toggle between system application screens while assisting customers in a fast-paced environment.
Candidates are required to handle outbound calls, emails, and chatbot interactions while maintaining proper documentation and tracking of all incidents.
Matching Summary
Match Score: 75
This role involves providing first-level helpdesk support by responding to public-facing hotline calls.
Skills & Requirements
Must-have
Minimum O Level education
At least 1 year call center experience
Able to multi-task in fast-paced environment
Work rotating shift hours including weekends
Nice-to-have
Positive empathetic professional attitude
Excellent verbal communication skills
Experience with chatbot responses
Key Requirements
Minimum O Level education
At least 1 year experience in a call center environment
Able to work on rotating shift hours including weekends and public holiday