Job Summary

• The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
• Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $123,100 - $186,300 annually (US); Base: $147,400 - $202,600 annually (CA/NY/select cities); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 5+ years in Sales, Customer Success, or related fields
• Proficiency in Salesforce Marketing Cloud or Tableau
• Proven experience in Data Analysis using Tableau
• Proven track record to forge and cultivate high-level relationships
• Expertise in at least one line of business (LoB) or specific industry sector
• Academic degree or equivalent experience

Work Rights