Senior Manager, P2p Support Desk

Comcast

**
Procure-to-pay service desk management
Accounts payable and purchasing policies
Erp systems like oracle or sap
** Comcast is seeking a Senior Manager for their Procure-to-Pay (P2P) Support Desk to lead a team responsible for delivering support to employees, vendors, and business stakeholders. The role emphasizes customer service, issue resolution, process improvement, and cross-functional collaboration. **

Job Summary

  • The Senior Manager leads a centralized support team delivering timely assistance for purchasing, vendor setup, and payment inquiries.
  • This role emphasizes customer service excellence while partnering cross-functionally to eliminate root-cause issues and increase policy adoption.
  • Candidates must have 5–7 years of experience in financial operations and 3+ years supervising a customer support or service desk team.

Matching Summary

Match Score: 75

** Comcast is seeking a Senior Manager for their Procure-to-Pay (P2P) Support Desk to lead a team responsible for delivering support to employees, vendors, and business stakeholders. The role emphasizes customer service, issue resolution, process improvement, and cross-functional collaboration. **

Skills & Requirements

Must-have

  • Procure-to-Pay service desk management
  • Accounts payable and purchasing policies
  • ERP systems like Oracle or SAP
  • Ticketing system and SLA management
  • Vendor management and invoice workflows

Nice-to-have

  • Continuous improvement mindset
  • Cross-functional partnership skills
  • Digital solution adoption advocacy
  • Root cause analysis expertise
  • Team coaching and development

Key Requirements

  • Bachelor's degree in Business, Accounting, Finance, or Supply Chain
  • 5–7 years of Accounts Payable or Procure-to-Pay experience
  • 3+ years of supervisory experience in service desk or financial operations

Work Rights

Not specified

Tailored Resume

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