Everpro - Technical Support Analyst Ii (remote, Us)
EverCommerce
Remote, , United States
Base: $60,000 - $80,000 usd py; bonus/equity: not ...
Hybrid
Microsoft sql server proficiency
Customer-facing technical support experience
Troubleshooting in windows environments
EverCommerce is a leading service commerce platform providing integrated SaaS solutions to over 600,000 global service-based businesses
Job Summary
EverCommerce is a leading service commerce platform providing integrated SaaS solutions to over 600,000 global service-based businesses.
The Technical Support Analyst II role involves diagnosing complex software issues, developing solutions to prevent recurring problems, and providing empathetic customer support in a 24/7 environment.
Employees enjoy flexible work arrangements, robust health and wellness benefits from day one, a 401k plan with matching, and an Employee Stock Purchase Program.
Matching Summary
EverCommerce is a leading service commerce platform providing integrated SaaS solutions to over 600,000 global service-based businesses.
Salary
Base: $60,000 - $80,000 USD per year; Bonus/Equity: Not specified; Benefits: Health and wellness package, 401k with 4% match, Employee Stock Purchase Program
Skills & Requirements
Must-have
Microsoft SQL Server proficiency
Customer-facing technical support experience
Troubleshooting in Windows environments
Remote work capability
On-call rotation participation
Knowledge of accounting and business management principles
Nice-to-have
Experience with ERP solutions
Experience with alarm monitoring platforms
Customer advocacy and empathy
Ability to work independently
Positive attitude and team player
Innovation and problem-solving mindset
Key Requirements
C1 level English proficiency
2+ years software development experience
5+ years customer-facing technical support experience