Financial Support Case Manager

ING

Sydney, NSW, Australia
Financial hardship case management
Regulatory compliance knowledge
Customer portfolio management
At ING, we’re passionate about supporting customers through life’s ups and downs by guiding those experiencing financial difficulty with clarity, empathy, and confidence

Job Summary

  • At ING, we’re passionate about supporting customers through life’s ups and downs by guiding those experiencing financial difficulty with clarity, empathy, and confidence.
  • This permanent role offers the opportunity to manage hardship accounts across multiple retail products, ensuring fair and timely support while meeting regulatory and compliance obligations.
  • Employees benefit from discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day to volunteer on approved sustainability activities.

Matching Summary

At ING, we’re passionate about supporting customers through life’s ups and downs by guiding those experiencing financial difficulty with clarity, empathy, and confidence.

Skills & Requirements

Must-have

  • financial hardship case management
  • regulatory compliance knowledge
  • customer portfolio management
  • empathy and clear communication
  • analytical skills for financial assessment
  • documentation and case updates
  • vulnerable customer support

Nice-to-have

  • proactive and adaptable mindset
  • negotiation capability
  • continuous improvement focus
  • inclusive and supportive culture

Key Requirements

  • experience in financial hardship or collections
  • understanding of NCCP obligations
  • ability to manage high-volume customer portfolios

Work Rights

Not specified

Tailored Resume

Cover Letter