CommBank’s Financial Crime Operations Strategy and Performance team leads the Group’s approach to managing AML, CTF, and Sanctions risks through operational services across the Customer Lifecycle
Job Summary
CommBank’s Financial Crime Operations Strategy and Performance team leads the Group’s approach to managing AML, CTF, and Sanctions risks through operational services across the Customer Lifecycle.
The Senior Product Manager will define and lead the roadmap for a scalable, integrated knowledge product leveraging AI and automation to improve productivity and analyst capability.
This role requires strong leadership, strategic vision, and partnership with multiple teams to continuously enhance knowledge solutions and drive change management initiatives.
Matching Summary
CommBank’s Financial Crime Operations Strategy and Performance team leads the Group’s approach to managing AML, CTF, and Sanctions risks through operational services across the Customer Lifecycle.
Skills & Requirements
Must-have
knowledge management and delivery
AI and technology enabled change
customer-centred design thinking
product roadmap and strategy leadership
stakeholder engagement and collaboration
governance and compliance management
Nice-to-have
human-centred learning approaches
digital experience design
change management and adoption
performance insights and analytics
cross-functional team leadership
Key Requirements
senior knowledge management or delivery experience
expertise in content strategy and document management
experience with AI-enabled knowledge transformation