Customer Service Advisor - Cebu It Park 2026

Concentrix

Cebu City, Philippines
Customer service support
Resolve routine problems
Maintain basic knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Offer additional products and/or services

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track and document information
  • listen attentively to customer needs

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • work as a team member
  • adapt to changes quickly

Key Requirements

  • High school diploma
  • three to six months of relevant experience preferred
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter