Customer Banking Specialist Relief - Glenroy

CommBank

Glenroy, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist in our Glenroy Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Glenroy Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the Customer Banking Specialist in our Glenroy Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Interest in financial wellbeing
  • Act with integrity
  • Place customer at centre
  • See the big picture

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Work in busy retail environment
  • Available to cover specific roster

Work Rights

Not specified

Tailored Resume

Cover Letter