Travel Operations Analyst - Debit Memo Process

Navan (TripActions)

Delhi, United States
On-site
Arc memo manager
Iata bsplink
Gds deep-dives
As an Analyst, you are responsible for protecting the company’s revenue by managing the end-to-end lifecycle of Agency Debit Memos (ADMs) and Credit Memos (ACMs)

Job Summary

  • As an Analyst, you are responsible for protecting the company’s revenue by managing the end-to-end lifecycle of Agency Debit Memos (ADMs) and Credit Memos (ACMs).
  • You will investigate ticketing discrepancies, dispute invalid airline charges, and ensure that our financial records align with global settlement systems.
  • We are looking for someone who understands why it happened, find the root cause, and build a case to win the money back.

Matching Summary

As an Analyst, you are responsible for protecting the company’s revenue by managing the end-to-end lifecycle of Agency Debit Memos (ADMs) and Credit Memos (ACMs).

Skills & Requirements

Must-have

  • ARC Memo Manager
  • IATA BSPLink
  • GDS Deep-Dives
  • PNR history research
  • Airline rules understanding
  • Financial reconciliation

Nice-to-have

  • Investigative instinct
  • Proactive trend identification
  • Negotiation skills
  • Process improvement suggestions

Key Requirements

  • 2-3 years travel operations experience
  • Hands-on ARC/BSP experience
  • Proficient in Sabre or Amadeus
  • Good understanding of NDC channels
  • IATA Resolution 850m compliance

Work Rights

Not specified

Tailored Resume

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