Process Management Director - Pulse Operations

Capital One

McLean, VA, US
Base: $173,000 - $217,200 depending on location; b...
Not specified
8 years process or operations management experience
5 years people management experience
Fraud operations oversight and mitigation
Capital One is seeking a Director of PULSE Operations to lead strategic initiatives in fraud and dispute operations while enhancing operational performance and risk management. The role requires significant leadership experience and expertise in FinTech or financial services, focusing on data-driven decision-making and team management

Job Summary

  • This role is directly accountable for the performance of fraud operations, dispute operations, and analytics teams across the PULSE network.
  • The successful candidate will bridge the gap between Technology and Business strategy to streamline workflows and mitigate risk.
  • Capital One offers a comprehensive set of health, financial, and other benefits that support total well-being along with performance-based incentive compensation.

Matching Summary

Match Score: 85

Capital One is seeking a Director of PULSE Operations to lead strategic initiatives in fraud and dispute operations while enhancing operational performance and risk management. The role requires significant leadership experience and expertise in FinTech or financial services, focusing on data-driven decision-making and team management.

Salary

Base: $173,000 - $217,200 depending on location; Bonus/Equity: Eligible for performance based incentive compensation including cash bonuses and/or long term incentives; Benefits: Comprehensive health, financial and other benefits included

Skills & Requirements

Must-have

  • 8 years Process or Operations Management experience
  • 5 years People Management experience
  • Fraud operations oversight and mitigation
  • Dispute operations lifecycle management
  • Reg E compliance and audit readiness
  • Data-driven decision making and analytics

Nice-to-have

  • Masters in Business or Business Administration
  • Experience in payment card transaction processing
  • Predictive and proactive analytics capabilities
  • Process engineering or systems engineering background
  • Strong partnership with legal and compliance teams

Key Requirements

  • Bachelors Degree or military experience
  • At least 8 years Process or Operations Management experience
  • At least 5 years People Management experience
  • US work authorization (No sponsorship available)

Work Rights

Not specified

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