Base: $72,000 to $141,000 annually (dc, ca, co, ct...
Hybrid
Strong knowledge of claims systems
Insurance industry specialty knowledge
Excellent interpersonal communication skills
CNA is seeking a Sr. Client Services Manager to oversee claim service strategies and manage relationships with underwriters and agents, focusing on customer satisfaction and account renewals. The role requires strong expertise in claims and insurance operations, excellent interpersonal skills, and the ability to influence and negotiate effectively
Job Summary
The role involves developing and directing claim service strategies while managing branch underwriting and agency relationships.
Employees are expected to serve as primary contacts for clients, agents, and brokers to drive customer satisfaction and retention.
CNA offers a comprehensive benefits package designed to support physical, financial, emotional, and social wellbeing goals.
Matching Summary
Match Score: 85
CNA is seeking a Sr. Client Services Manager to oversee claim service strategies and manage relationships with underwriters and agents, focusing on customer satisfaction and account renewals. The role requires strong expertise in claims and insurance operations, excellent interpersonal skills, and the ability to influence and negotiate effectively.
Salary
Base: $72,000 to $141,000 annually (DC, CA, CO, CT, IL, MD, MA, NY, WA); Bonus/Equity: Not specified; Benefits: Comprehensive package including physical, financial, emotional and social wellbeing support
Skills & Requirements
Must-have
Strong knowledge of claims systems
Insurance industry specialty knowledge
Excellent interpersonal communication skills
Experience in claims or third party administration
Ability to negotiate with brokers and agents
Nice-to-have
Self-directed production of quality work
Innovative product development capabilities
Strategic thinking in competitive environments
Collaborative influence across departments
Key Requirements
Bachelor's degree or equivalent work experience
Minimum five to eight years experience in claims or insurance operations
Claim management experience preferred
Applicable certifications such as CPCU, ARM, or AIC preferred