Itsm, architecture, and delivery teams integration
The role of IT Service Continuity Manager (ITSCM) will establish, own, and mature IT Service Continuity Management end-to-end across Diageo
Job Summary
The role of IT Service Continuity Manager (ITSCM) will establish, own, and mature IT Service Continuity Management end-to-end across Diageo.
This role will build ITSCM as a core enterprise capability, embedding consistent processes, standards, and accountability across global markets, platforms, and third-party suppliers.
Our D&T team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands.
Matching Summary
The role of IT Service Continuity Manager (ITSCM) will establish, own, and mature IT Service Continuity Management end-to-end across Diageo.
Skills & Requirements
Must-have
IT Service Continuity Management end-to-end
define enterprise ITSCM strategy
ITSM, architecture, and delivery teams integration
ITSM testing and exercising programme
third-party IT service continuity assurance
executive-level reporting on continuity readiness
Nice-to-have
leader with vision and evangelist
build a culture of resilience
flexible working arrangements
inclusive culture that celebrates diversity
Key Requirements
12–18+ years of experience in IT Operations, Infrastructure, Cloud, or Enterprise Architecture
Demonstrable experience leading IT Service Continuity in a large, global, complex enterprise
Solid understanding of IT Service Management (ITIL)
Solid understanding of Disaster Recovery and High Availability architectures
Solid understanding of Cloud resilience patterns (Azure/AWS/GCP)
Solid understanding of Third-party risk and vendor resilience
Experience working with executive partners and influencing without direct authority