It Helpdesk Specialist

EOS IT Solutions

Mexico City, Mexico
Base: $395,000 – $410,000 mxn; bonus/equity: not s...
On-site
Strong hands-on macos experience required
Experience with apple silicon m1/m2/m3 architecture
Proficiency in macbook imaging and os recovery
EOS IT Solutions is seeking an IT Helpdesk Specialist based in Mexico City to provide technical support, particularly focused on macOS devices. The ideal candidate will have 3-6 years of experience in technical support roles and strong problem-solving skills

Job Summary

  • EOS IT Solutions is a global technology company seeking a Helpdesk Specialist to ensure smooth IT infrastructure operations with a strong focus on macOS support.
  • The role involves providing hands-on technical support for internal and external stakeholders, including managing laptop replacements and performing OS recovery workflows for Intel and Apple Silicon MacBooks.
  • This position requires 3-6+ years of experience in desktop support and offers the opportunity to work onsite in Mexico City within a diverse and inclusive international team.

Matching Summary

Match Score: 85

EOS IT Solutions is seeking an IT Helpdesk Specialist based in Mexico City to provide technical support, particularly focused on macOS devices. The ideal candidate will have 3-6 years of experience in technical support roles and strong problem-solving skills.

Salary

Base: $395,000 – $410,000 MXN; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong hands-on macOS experience required
  • Experience with Apple Silicon M1/M2/M3 architecture
  • Proficiency in MacBook imaging and OS recovery
  • Familiarity with Apple Configurator 2 and DFU mode
  • Experience managing Jira or ITSM ticketing queues

Nice-to-have

  • Customer-focused approach in fast-paced environment
  • Ability to work independently and collaboratively
  • Clear professional communication skills
  • Bachelor's degree in IT-related field preferred

Key Requirements

  • 3–6+ years of Helpdesk or Desktop Support experience
  • Proven enterprise macOS support background
  • Technical certification or Bachelor's degree in IT (preferred)

Work Rights

Not specified

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