Specialist Ii, It Technical Support

Samsung Electronics

Canada
Base: $50,000 to $70,000; bonus/equity: not specif...
Fully remote
Customer service skills
Ticket tracking system
Troubleshooting software and hardware
The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada

Job Summary

  • The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada.
  • This role involves providing high-level customer service and resolving tier 1 and 2 requests in a timely manner.
  • Employees enjoy perks such as competitive salary, medical coverage, and a fantastic employee discount on Samsung products.

Matching Summary

The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada.

Salary

Base: $50,000 to $70,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service skills
  • Ticket tracking system
  • Troubleshooting software and hardware

Nice-to-have

  • Creative problem-solving skills
  • Ability to work under pressure
  • Friendly and professional demeanor

Key Requirements

  • 5+ years of related experience
  • Experience with Windows 11 and Linux Server
  • Knowledge of Microsoft Active Directory

Work Rights

Not specified

Tailored Resume

Cover Letter