Agent Royal Service

Hotel Chadstone Melbourne MGallery

Marrakesh, Morocco
On-site
Professional, friendly, and pleasant service
Courteous, quick, and empathetic service
Handle guest requests and follow-ups
Proposer constamment un service professionnel, amical et agréable

Job Summary

  • Proposer constamment un service professionnel, amical et agréable.
  • Donner un service courtois, rapide et empathique à tous les invités.
  • Chez Hôtels Fairmont, nous offrons à nos clients la meilleure expérience dans l’hôtellerie au sein de chacun de nos établissements.

Matching Summary

Proposer constamment un service professionnel, amical et agréable.

Skills & Requirements

Must-have

  • professional, friendly, and pleasant service
  • courteous, quick, and empathetic service
  • handle guest requests and follow-ups
  • knowledge of all hotel departments
  • excellent English, French, and Arabic

Nice-to-have

  • prior experience as a telephonist
  • prior experience in reception
  • prior experience in hospitality
  • warm and composed voice on the phone
  • responsible and reliable
  • ability to work under pressure
  • organizational skills
  • team spirit
  • initiative
  • resourcefulness
  • flexibility
  • empathy

Key Requirements

  • Relevant customer service experience is mandatory
  • Excellent knowledge of English, French, and Arabic are mandatory
  • Proficiency with Microsoft Windows applications (Outlook) and PMS
  • Excellent customer service skills and oral communication skills
  • Interpersonal and problem-solving skills
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • High availability to work days, evenings, nights, and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter