Advocate Aurora Health is seeking a Patient Service Representative for their 3rd shift, responsible for various patient registration and financial processes. The role requires excellent customer service skills and knowledge of insurance verification, with a focus on ensuring efficient patient flow
Job Summary
Greets and checks in patients, ensuring information is complete and accurate, and collects patient responsibility as identified in the pre-registration process.
Verifies insurance benefits, obtains/calculates patient responsibility, and communicates organizational expectations of payment at time of service.
Monitors patient flow, performs visit closure, schedules patient visits, and works assigned EPIC work queues following department workflows.
Matching Summary
Match Score: 85
Advocate Aurora Health is seeking a Patient Service Representative for their 3rd shift, responsible for various patient registration and financial processes. The role requires excellent customer service skills and knowledge of insurance verification, with a focus on ensuring efficient patient flow.
Salary
$20.80 - $31.20
Skills & Requirements
Must-have
Patient information accuracy
Collect patient responsibility
Verify insurance benefits
EPIC work queues
Communicate payment expectations
Nice-to-have
Proactive issue communication
Public relations skills
Willingness to work collaboratively
Key Requirements
High School Graduate
1 year customer service or clerical/office experience
Technical proficiency with insurance verification tools, EPIC, Microsoft Office