Base: $4.5k pm; bonus/equity: not specified; benef...
On-site
Team leadership and motivation
Microsoft office proficiency
Weekend and public holiday flexibility
Morgan McKinley Pte. Ltd. is seeking a Customer Service Team Leader in Singapore to manage a team of Customer Service Officers and ensure performance metrics are met. The role requires strong leadership skills, proficiency in Microsoft Office, and the ability to coach and resolve escalated customer complaints
Job Summary
You’ll supervise a team of Customer Service Officers, oversee daily operations to ensure KPIs and service levels are met, and provide coaching and performance feedback.
Key responsibilities include handling customer complaints, resolving team-level escalations, and tracking and analyzing team performance reports.
The role supports audits, regulatory compliance activities, and contributes to ad hoc projects or initiatives assigned by the Manager.
Matching Summary
Match Score: 85
Morgan McKinley Pte. Ltd. is seeking a Customer Service Team Leader in Singapore to manage a team of Customer Service Officers and ensure performance metrics are met. The role requires strong leadership skills, proficiency in Microsoft Office, and the ability to coach and resolve escalated customer complaints.
Salary
Base: $4.5k per month; Bonus/Equity: Not specified; Benefits: Not specified