It Technical Advisor Senior - Teams Telephony

Intact Financial Corporation

Multiple Locations, Canada
Base: 101,800 - 124,400; bonus/equity: 12% annual ...
Hybrid
Microsoft teams telephony management
Direct routing, operator connect, pstn integration
Call quality dashboard analysis
The company promises to provide support, opportunities, and performance-led financial rewards at a workplace where employees can shape the future, win as a team, and grow

Job Summary

  • The company promises to provide support, opportunities, and performance-led financial rewards at a workplace where employees can shape the future, win as a team, and grow.
  • The role involves designing and managing call flows, advanced configuration of call policies, and analyzing call quality within the Microsoft Teams ecosystem.
  • Benefits include flexible work arrangements, hybrid work model, possibility to purchase extra days off, multiple benefits for wellbeing, share plan, and a defined benefit pension plan.

Matching Summary

The company promises to provide support, opportunities, and performance-led financial rewards at a workplace where employees can shape the future, win as a team, and grow.

Salary

Base: 101,800 - 124,400; Bonus/Equity: 12% Annual bonus target with potential up to double target, ESPP with 50% match; Benefits: Multiple benefits offered

Skills & Requirements

Must-have

  • Microsoft Teams telephony management
  • Direct Routing, Operator Connect, PSTN integration
  • Call Quality Dashboard analysis
  • Level 2/3 telephony incident handling
  • Teams governance management
  • Third-party system integration

Nice-to-have

  • Positive attitude and team spirit
  • Rigor and strong ability to manage priorities
  • Comfortable working in a fast-evolving technology environment
  • Willingness to invest in other Microsoft 365 products

Key Requirements

  • College diploma (DEC) in Information Technology/Networking or equivalent
  • In-depth knowledge of Teams telephony
  • Strong overall knowledge of Teams
  • Active Directory and Intune knowledge
  • Available to work evenings and weekends occasionally
  • On-call rotation availability
  • Bilingualism required for Quebec candidates

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter