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Advocate Aurora Health is seeking a Patient Access & Care Team Access Supervisor to oversee a team in a remote, full-time role. The position requires strong leadership in a 24/7 contact center environment, focusing on quality service and patient safety while offering competitive compensation and benefits.
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Job Summary
The role involves supervising daily activities of unlicensed team members to ensure quality, productivity, service, and patient safety expectations are met.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in career development.
This position requires the ability to collaborate with quality and training departments to develop audit criteria and training necessary to support team member success.
Matching Summary
Match Score: 75
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Advocate Aurora Health is seeking a Patient Access & Care Team Access Supervisor to oversee a team in a remote, full-time role. The position requires strong leadership in a 24/7 contact center environment, focusing on quality service and patient safety while offering competitive compensation and benefits.
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Salary
Base: $26.55 - $39.85 per hour; Bonus/Equity: Premium pay for shift and on-call; Benefits: Paid Time Off, health/welfare benefits, retirement match
Skills & Requirements
Must-have
5 years contact center experience
Supervise unlicensed team members
Real-time resource coordination
Performance review and coaching
Compliance with federal regulations
Nice-to-have
Electronic medical record experience
Telephony systems knowledge
Project management skills
Operational budgeting experience
Change management implementation
Key Requirements
Associate degree in Business or equivalent experience
5 years experience in contact center environment
Advanced computer skills including Microsoft Office Suite