Patient Relations Specialist - Quality Management - Full Time
Kingman Regional Medical Center
Kingman, AZ, United States
Not specified
3-5 years patient relations experience
Cms dnv arizona dhhs regulations knowledge
Grievance tracking database management
Kingman Regional Medical Center is seeking a Patient Relations Specialist for its Quality Management department. The role focuses on managing patient grievances and complaints, advocating for patient rights, and collaborating with clinical teams to enhance patient experience
Job Summary
The role serves as the organizational lead for the patient grievance process ensuring all cases are resolved in accordance with CMS, DNV, and state regulations.
Candidates will collaborate with clinical teams to resolve concerns in real time while advocating for patient rights, dignity, and informed decision making.
The position requires distributing regular reports on grievance trends to leadership and facilitating the Patient and Family Advisory Council.
Matching Summary
Match Score: 85
Kingman Regional Medical Center is seeking a Patient Relations Specialist for its Quality Management department. The role focuses on managing patient grievances and complaints, advocating for patient rights, and collaborating with clinical teams to enhance patient experience.
Skills & Requirements
Must-have
3-5 years Patient Relations experience
CMS DNV Arizona DHHS regulations knowledge
Grievance tracking database management
Conflict resolution and communication skills
Trend analysis and reporting capabilities
Nice-to-have
Hospital environment experience preferred
Proactive initiative in difficult situations
Creative problem solving abilities
Facilitation of advisory councils
Notary Public certification
Key Requirements
High School Diploma required
Certificate of Patient Advocacy (Beryl Institute) within 2 years