Crona Software is seeking a Head of Customer Success to lead the post-sales lifecycle, focusing on onboarding, retention, and revenue growth. The ideal candidate should have extensive experience in customer success leadership and a proven track record in improving Net Revenue Retention. This role is critical for driving the company's growth as it continues to expand its customer base and revenue
Job Summary
As Head of Customer Success, you will own the full post-sales lifecycle in Crona Software — onboarding, adoption, retention, renewal and expansion.
Your mandate is clear: build a scalable, KPI-driven Customer Success model that improves Net Revenue Retention, reduces churn, accelerates Time-to-Value and strengthens long-term recurring revenue.
Recruit, lead and develop a high-performance CS & Support organization.
Matching Summary
Match Score: 85
Crona Software is seeking a Head of Customer Success to lead the post-sales lifecycle, focusing on onboarding, retention, and revenue growth. The ideal candidate should have extensive experience in customer success leadership and a proven track record in improving Net Revenue Retention. This role is critical for driving the company's growth as it continues to expand its customer base and revenue.
Skills & Requirements
Must-have
Net Revenue Retention
customer onboarding and adoption
reduce churn and improve retention
KPI-driven customer success model
Voice of the Customer
recurring revenue targets
Nice-to-have
data-driven leader
commercially sharp
execution-focused
deep domain expertise
Key Requirements
5+ years in Customer Success, Support or Account Management
3-5 years in a leadership role
Proven track record improving Net Revenue Retention