Primary can base pyy range: $106,600 - $160,000 ca...
Fully remote
Customer relations and support
Technical acumen and background
Strategic and tactical navigation
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
Workday will consider for employment qualified applicants with arrest and conviction records.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Salary
Primary CAN Base Pay Range: $106,600 - $160,000 CAD; Additional CAN Location(s) Base Pay Range: $106,600 - $160,000 CAD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Customer relations and support
Technical acumen and background
Strategic and tactical navigation
SaaS solution implementation and management
Workday products (HCM, Payroll, Financials)
Issue resolution and escalation management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Proactive and personalized support
Customer self-sufficiency
Key Requirements
7+ years of experience in product support, customer success, account management or consulting
5+ years of experience implementing or managing complex SaaS solution
Fluent in French (Canadian preferably)
BS or MS in a Technical Degree or equivalent technical work experience