In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

Pwpoland

**
Contact center transformation expertise
Chatbots and voicebots implementation
Client stakeholder management
** The job posting is for a Senior Manager role in Contact Center Delivery and Automation at PwC in Bangalore. The ideal candidate will lead presales engagements and solution design for AI-driven contact center transformations, requiring extensive experience in contact center operations and strong stakeholder management skills. **

Job Summary

  • At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
  • A career within Agentic Automation practice will enable you to help organizations unlock enterprise insights and drive significant business outcomes through advanced data analytics.

Matching Summary

Match Score: 75

** The job posting is for a Senior Manager role in Contact Center Delivery and Automation at PwC in Bangalore. The ideal candidate will lead presales engagements and solution design for AI-driven contact center transformations, requiring extensive experience in contact center operations and strong stakeholder management skills. **

Skills & Requirements

Must-have

  • Contact Center Transformation expertise
  • Chatbots and Voicebots implementation
  • Client stakeholder management
  • Project delivery and governance
  • AI and automation solution design
  • Experience with Kore.ai and Amazon Connect

Nice-to-have

  • Strong communication and storytelling skills
  • Supporting enterprise RFPs and complex deals
  • Collaboration with product and engineering teams
  • Operational knowledge of contact center KPIs
  • Solution documentation and pricing inputs

Key Requirements

  • 10-15 years experience in presales or contact center transformation
  • MBA or Bachelor of Engineering degree
  • Experience managing senior business and IT leaders
  • Hands-on expertise with leading platforms like Kore.ai and NICE

Work Rights

Not specified

Tailored Resume

Cover Letter