Uae Field Service Lead

Otis L.L.C

Dubai, United Arab Emirates
Not specified
Bachelor's degree in engineering
Fluent english spoken and written
7-10 years field operations experience
Otis L.L.C is seeking a Country Field Service Lead to oversee field operations in the UAE, focusing on technical support, team leadership, and operational excellence. The ideal candidate should have extensive experience in field operations and leadership roles, along with strong communication and analytical skills

Job Summary

  • The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within the country to ensure service, quality, safety, and financial targets are met.
  • This role requires establishing a Service Operation Center structure and leading Field Engineers to raise technical competence while managing escalations and technical support processes.
  • Otis is the world's leading elevator and escalator company moving 2.4 billion people daily with a commitment to its Three Absolutes: Safety, Ethics, and Quality.

Matching Summary

Match Score: 85

Otis L.L.C is seeking a Country Field Service Lead to oversee field operations in the UAE, focusing on technical support, team leadership, and operational excellence. The ideal candidate should have extensive experience in field operations and leadership roles, along with strong communication and analytical skills.

Skills & Requirements

Must-have

  • Bachelor's Degree in Engineering
  • Fluent English spoken and written
  • 7-10 years Field Operations experience
  • Leadership of technical field teams
  • Escalation management processes
  • Operational KPI achievement

Nice-to-have

  • Strong analytical problem-solving skills
  • Cross-functional stakeholder collaboration
  • Customer focus orientation
  • Safety and quality compliance mindset

Key Requirements

  • Bachelor's Degree in Engineering (Electrical, Mechanical, Industrial)
  • Minimum 7–10 years experience in Field Operations or Technical Support
  • Proven leadership experience managing technical or field service teams

Work Rights

Not specified

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