Planning and recommendations for environment health
Cisco UK is seeking a Splunk Technical Success Engineer in Riyadh, Saudi Arabia, to support customer success through technical guidance and management of Splunk platforms. The ideal candidate should have experience in technical account management and strong communication skills, with a focus on customer advocacy
Job Summary
This role at Splunk is a key team member responsible for the technical health of our customers.
You will bring your product knowledge to advise customers on their platform health, providing advice on Splunk Enterprise and Splunk Cloud architectures and technical guideline to ensure customers remain successful and realise the full value of their investment in Splunk.
As a Splunk Technical Success Engineer, you will support on adoption journey with product support, advisory and management of customer escalations.
Matching Summary
Match Score: 85
Cisco UK is seeking a Splunk Technical Success Engineer in Riyadh, Saudi Arabia, to support customer success through technical guidance and management of Splunk platforms. The ideal candidate should have experience in technical account management and strong communication skills, with a focus on customer advocacy.
Skills & Requirements
Must-have
Splunk Enterprise and Splunk Cloud architectures
customer onboarding mentorship
planning and recommendations for environment health
diagnostic health checks
advocate internally for customers
proactively analyse customer issues
participate in sales QBRs
handle customer critical issues
assess cloud overages
identify environment impacts related to bugs
document and communicate customer needs
Nice-to-have
passionately focused on customer service
willing to pursue Splunk Architect Certification
ability to connect with leaders
work independently and as part of a team
experience with IT operations
understanding of Splunk Core Platform
Key Requirements
3+ years’ experience in technical account management