Success Guide/senior Success Guide - Core Clouds (sales, Service, Experience)

Salesforce UK

United Kingdom
Base: $99,400 - $150,300 annually; bonus/equity: c...
Salesforce sales cloud
Salesforce service cloud
Salesforce experience cloud
As a Senior Success Guide, you will play a critical role in helping customers transform their businesses and achieve faster time-to-value by blending deep product knowledge, hands-on solutioning, and consultative engagement

Job Summary

  • As a Senior Success Guide, you will play a critical role in helping customers transform their businesses and achieve faster time-to-value by blending deep product knowledge, hands-on solutioning, and consultative engagement.
  • You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact, from leading discovery sessions to collaboratively building prototypes.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and they are looking for Trailblazers passionate about bettering business and the world through AI.

Matching Summary

As a Senior Success Guide, you will play a critical role in helping customers transform their businesses and achieve faster time-to-value by blending deep product knowledge, hands-on solutioning, and consultative engagement.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Company bonus, incentive for sales roles, equity (as applicable); Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Lightning development
  • Apex and LWC
  • Salesforce Optimizer tool

Nice-to-have

  • Consultative engagement style
  • Customer-focused approach
  • Collaborative solution building
  • Professional growth mindset

Key Requirements

  • Minimum 3-5 years Salesforce ecosystem experience
  • Salesforce Certified Administrator required
  • Experience with Sales Cloud, Service Cloud, Platform, or Experience Cloud
  • Experience developing custom solutions in Salesforce Lightning using LWC and Apex
  • Proficient in front-end technologies (HTML, JavaScript, CSS)
  • Familiar with data integration tools and Salesforce integration
  • Strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS
  • Familiarity with platform authentication patterns and security capabilities
  • Experience building scalable solutions using Visualforce, Apex, Web Services, and APIs
  • Expertise in Salesforce Flows, Process Builder, and advanced declarative automation tools
  • Proven ability to quickly learn new technologies
  • Ability to navigate, escalate, and lead efforts on complex customer requests
  • Must obtain Salesforce Advanced Administrator, Platform App Builder, and associated Cloud Consultant Certification within the first 90 days of hire if not already certified.

Work Rights

Not specified

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