This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain
Job Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in the office or field.
Matching Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITSM and ITIL practices expertise
Full lifecycle development for customizations
Strategic advisor to business stakeholders
End-to-end business analysis leadership
Nice-to-have
Proactive user-centric approach
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Experience with PagerDuty integration
Strong focus on exceptional user experiences
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field