Experience Design (xd) Principal, Content Design - Bank Of America Experience Design

Bank of America

Los Angeles, CA, US
Base: $192,000.00 - $214,800.00 annualized; bonus:...
Onsite
10+ years multidisciplinary content design experience
Hands-on experience designing ai agents in production
Expertise in semantic systems and taxonomy governance
This role leads the enterprise craft of Experience Design, redefining cohesive solutions across Bank of America's digital platforms and AI assistant Erica

Job Summary

  • This role leads the enterprise craft of Experience Design, redefining cohesive solutions across Bank of America's digital platforms and AI assistant Erica.
  • The position requires deep expertise in designing AI-first content, governing semantic systems, and setting standards for safe, scalable, and high-trust AI experiences.
  • Employees are eligible for an annual discretionary award based on individual performance and the overall success of the company, along with industry-leading benefits.

Matching Summary

This role leads the enterprise craft of Experience Design, redefining cohesive solutions across Bank of America's digital platforms and AI assistant Erica.

Salary

Base: $192,000.00 - $214,800.00 annualized; Bonus: Discretionary incentive eligible; Benefits: Industry-leading benefits and paid time off included

Skills & Requirements

Must-have

  • 10+ years multidisciplinary content design experience
  • Hands-on experience designing AI agents in production
  • Expertise in semantic systems and taxonomy governance
  • Proficiency with Figma, Copilot, and CMS tools
  • Experience defining success metrics for AI systems

Nice-to-have

  • Financial or similar industry experience preferred
  • Deep knowledge of Model Context Protocol (MCP)
  • Strong collaboration skills with engineering and data science
  • Ability to mentor without direct people management
  • Resilience and adaptability in ambiguous environments

Key Requirements

  • 10+ years of design experience
  • Proven leadership delivering complex AI-enabled platforms at enterprise scale
  • Bachelor's degree with product design experience (Desired)

Work Rights

Not specified

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