Lead Cs Support

Coda

Amsterdam, Netherlands
**
Customer support operations
Complex customer cases
Knowledge base maintenance
** Coda is seeking a Customer Support Supervisor to lead a team of specialists in providing customer support for multiple B2C e-commerce storefronts. The role involves enhancing support processes and working closely with various internal teams to improve customer service operations. **

Job Summary

  • Lead a team of Customer Support Specialists providing support for multiple B2C e-commerce storefronts.
  • Translate recurring issues into clear improvements in processes, tools, and knowledge, working closely with internal business stakeholders.
  • This is a hands-on role focused on making the support experience simpler, faster, and more consistent for both customers and frontline agents.

Matching Summary

Match Score: 75

** Coda is seeking a Customer Support Supervisor to lead a team of specialists in providing customer support for multiple B2C e-commerce storefronts. The role involves enhancing support processes and working closely with various internal teams to improve customer service operations. **

Skills & Requirements

Must-have

  • Customer support operations
  • Complex customer cases
  • Knowledge base maintenance
  • Process improvement
  • Cross-functional collaboration

Nice-to-have

  • Building structure
  • Driving alignment
  • Fast-paced global team
  • Respect, clarity, ownership

Key Requirements

  • Customer Support Supervisor experience
  • Experience with B2C e-commerce
  • Experience with first-line support improvement

Work Rights

Not specified

Tailored Resume

Cover Letter