This is a post-sales role focusing on executing the defined Customer Success strategy for a select group of end-users within a specific product segment
Job Summary
This is a post-sales role focusing on executing the defined Customer Success strategy for a select group of end-users within a specific product segment.
The Customer Success Manager plays a key role in improving customer experience by collaborating with a network of domain specialist across LSEG and ensuring customers’ business objectives are achieved through the full utilization of solutions in the daily workflow of end-users.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
This is a post-sales role focusing on executing the defined Customer Success strategy for a select group of end-users within a specific product segment.
Skills & Requirements
Must-have
Customer Success strategy execution
drive commercial value creation
improve customer experience
achieve revenue retention
increase product adoption
financial markets understanding
Nice-to-have
passionate about financial technology
quick learner
collaboration and creative culture
sustainability commitment
Key Requirements
Experienced in information technology
Financial markets understanding and knowledge
Good understanding of customer's business model
Significant Product and Workflow Expertise
Strong interpersonal communication skills
Bachelor degree required
Proficient in spoken and written Japanese and English