Business Systems Analyst (salesforce)

Amex GBT

Gurgaon, India
Level 2 technical support
Salesforce application support
Troubleshoot application issues
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • Respond to critical incidents (P1/P2) within defined Objective and protocols.
  • Flexible benefits are tailored to each country and start the day you do.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Salesforce application support
  • Troubleshoot application issues
  • Root cause analysis
  • Incident management process
  • GDS systems knowledge

Nice-to-have

  • Collaborate across regions
  • Customer and client-focused mindset
  • Adaptability to changing environments
  • Thrive under pressure
  • Self-starter and quick learner

Key Requirements

  • 3 to 4+ years technical application support experience
  • Bachelor’s degree in computer science, IT, Engineering, or equivalent
  • Experience with Amex GBT applications and processes is a plus
  • Salesforce Admin certification is desirable
  • ITIL, AWS, Nexthink certifications will be a plus
  • Flexibility to work 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter