As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, supporting employee growth and meaningful work.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (additional US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
AI-powered software expertise
Client onboarding and training
Global cross-functional collaboration
Account management and expansion
Technical troubleshooting and support
Nice-to-have
HR/recruiting software domain expertise
Strong executive-level relationship building
Excellent communication and presentation skills
Data analysis and time management
Mentorship of junior team members
Flexible work environment
Collaborative team culture
Key Requirements
7+ years customer success experience (Sr. level)
5+ years customer success experience (Manager level)