Salesforce Support Analyst

Thomson Reuters

Functional salesforce roles
Customer-centric professional
Support users
As a Salesforce Support Analyst, you will efficiently manage and resolve daily support requests from internal and external users, process change requests, and proactively identify and suggest enhancements to improve the Salesforce platform

Job Summary

  • As a Salesforce Support Analyst, you will efficiently manage and resolve daily support requests from internal and external users, process change requests, and proactively identify and suggest enhancements to improve the Salesforce platform.
  • You will collaborate with Technology teams to test new developments and system updates, deliver user training, and serve as a subject matter expert for all business processes supported by the SFDC.com platform.
  • Thomson Reuters offers a hybrid work model, flexibility and work-life balance through 'Flex My Way', continuous professional development via 'Grow My Way', competitive benefits, and a culture recognized globally for inclusion and belonging.

Matching Summary

As a Salesforce Support Analyst, you will efficiently manage and resolve daily support requests from internal and external users, process change requests, and proactively identify and suggest enhancements to improve the Salesforce platform.

Skills & Requirements

Must-have

  • functional Salesforce roles
  • customer-centric professional
  • support users
  • troubleshoot issues
  • manage and resolve daily support requests
  • process change requests
  • collaborate with Technology teams

Nice-to-have

  • proactive, flexible, and determined attitude
  • adaptable to change
  • collaborate effectively within a team
  • driven by helping others achieve goals

Key Requirements

  • at least 3 years of experience
  • Salesforce Certified Administrator certification is highly desirable
  • Fluent in English (spoken and written)
  • Spanish is highly valued

Work Rights

Not specified

Tailored Resume

Cover Letter